Warranty and Return Policy
Effective: March 24, 2020
1. One-Year Limited Warranty
Our product quality and performance is of utmost importance to us. As such, Ackuretta provides a voluntary One-Year Limited Warranty (starting on the shipping date as shown on the Delivery Note) that goes above and beyond the conditions placed by general consumer law. Any replacement parts are covered by a 30-day warranty. The Ackuretta One-Year Limited Warranty benefits are in addition to, not instead of, rights provided by consumer law and do not limit or suspend rights provided by a region’s consumer laws. The rights provided by consumer law and the Ackuretta One-Year Limited Warranty are separate, so claims made for one set of conditions cannot be claimed for the other. For more information about consumer law rights, please consult a lawyer in your region, but see the section “Governing Law”, below.
Ackuretta warrants that all products sold by Ackuretta or by a recognized Ackuretta distributor meet the following conditions:
2.1. The products are new, except for units that are clearly identified as refurbished or used,
2.2. The products conform strictly to their specifications,
2.3. The products are free from defects in design, material, and worksmanship when used for their proper and intended purposes,
2.4. The products have been held under Ackuretta’s recommended environmental conditions, including units returned to Ackuretta, except during transit and customs checking, and
2.5. The products have not been misbranded, modified, or adulterated.
3.1. This warranty applies only to Products manufactured by or for Ackuretta that can be identified by the “Ackuretta” trademark, trade name, or logo affixed to the brand. The One-Year Limited Warranty does not apply to any non-Ackuretta hardware products, materials, or any software, even if packaged and sold with hardware from Ackuretta.
3.2. Ackuretta reserves the right to exclude products from the One-Year Limited Warranty if any of the following are true:
A. The products were not sold or delivered by a recognized Ackuretta distributor or reseller,
B. The products have been used under conditions outside of those permitted or instructed by Ackuretta whether by end-user documentation, remote or in-person training, online videos, or by other instruction methods,
C. The products are used with different software than those provided by Ackuretta,
D. The products are sold as refurbished or used and no additional warranty is expressly provided,
E. The products incurred damage by third-party resins, materials, tools, or equipment,
F. A print fails because a third-party manufacturer has made changes to the chemical composition of a material,
G. The branding, logo, serial number, firmware, internal labels, or any other identifying aspect of the product had been removed,
H. The products had been disassembled, repaired, modified, or tampered with by individuals other than Ackuretta representatives or Ackuretta certified distributors,
I. Any damage to the products is merely cosmetic or aesthetic, and does not affect the functionality of the products themselves, or,
J. The warranty for Diplo and Ackuray printers is null and void if the printer is not delivered to a customer within 12 months of the shipping date from Ackuretta to the distributor.
K. The impact gauge shows that the product was not handled with care during transit.
4. Product Types
4.1. Ackuretta categorizes all products into one of the following types. The “Product Types”, the “Warranty Period” for each type, and examples for each type, are as follows:
A. Machines – One-Year Limited Warranty
– Diplo DLP 3D Printer
– Ackuray A135 DLP 3D Printer
– Ackuray A96 DLP 3D Printer
– FreeShape 120 LCD 3D Printer
B. Consumables – No Warranty
– Build platforms
– Vats, vat film, or resin tanks
– Resins or materials
– Print screens
– Glass protectors
C. Software – No Warranty
– Alpha 3D
– Omega 3D
D. Accessories – No Warranty
– UV oven and safety goggles
– Ultrasonic cutters
– Ultrasonic cleaners
– Finishing tools or equipment
– Cables, cords, or adapters
– Wi-Fi dongle
– Hex key
4.2. Ackuretta reserves the right to change a Product’s given Product Type and/or Warranty Period at any time.
5. Obtaining Warranty Service
In the case that a product has a defect during the warranty period, a customer can do the following to determine the cause of the problem and receive warranty service if necessary:
5.1. The customer checks the Ackuretta online resources available to determine if a solution for any given problem is available. These online resources are available from the Ackuretta website (www.ackuretta.com).
5.2 The customer contacts the Ackuretta certified distributor from whom they purchased the printer.
5.3. If no solution can be found, the customer sends an email to Ackuretta support at firstname.lastname@example.org or contacts their local Ackuretta distributor. The Ackuretta representative or distributor may spend some time discussing the problem with the customer in order to determine the cause and if the warranty is applicable.
5.4. If the root cause is determined and the warranty applies, the user sends the defective product to Ackuretta or their Ackuretta distributor at their own expense. Ackuretta or the distributor will perform a follow-up test on the product to confirm the defect.
5.5. If the product is confirmed as defective, Ackuretta or the distributor will send a working product back to the customer—whether a replacement or a repaired product— at no cost to the customer.
Depending on the country, region, or jurisdiction, the warranty may not automatically include costs incurred for shipping, validation of claims, customs, taxes, or other unforeseen costs. Ackuretta only warrants the parts, labor, and replacement costs of products—payment of any other costs incurred will be determined on a case-by-case basis.
6. Governing and Applicable Law
This warranty is governed in accordance with the laws of Taiwan (R.O.C.)
Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, products, and this warranty. Moreover, the Ackuretta One-Year Limited Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.