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© 2026 Ackuretta.
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Ackuretta partners with a global network of distributors, including laboratory and clinic dental dealers, to bring our innovative products to customers worldwide.
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Check Terms and Conditions
Our team is dedicated to support you as you explore the Ackuretta 3D Printing Solution.
Our Personalized Training Sessions will cover:
Get step-by-step guidance to set up and install your Ackuretta product, along with personalized support for your first 3D print. Feel confident exploring the full potential of your device with our expert assistance.
Master your dental 3D printing skills with the assistance of our experienced support team. We will walk you through the best practices for using ALPHA AI slicing software and rest of the Ackuretta 3D Printing Solution.
Achieve successful prints every time with the guidance of our customer success team’s insights and best practices for any application you need, such as Splint, Model, Crown, Surgical Guide and more.
Our team of experts is dedicated to ensuring that your device is running smoothly and efficiently. Whether you need assistance with troubleshooting, diagnostics, repair, or maintenance of your Ackuretta device, we are here to help.
Prior to purchasing a Personalized Training Session, please read the Terms and Conditions carefully.
From design to post-processing, Ackuretta transforms same-day digital dentistry with high-precision 3D Printing Solutions and validated workflows
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Element Model and CURO Ortho Model Resins
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At Ackuretta, our passionate teams in every region of the world are dedicated to delivering innovative 3D printing solutions that enable same-day dentistry.
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Our commitment to excellence goes beyond the manufacturing process, as we believe in standing behind the quality of our products with comprehensive warranty policies.
To learn more about the warranty policy for each product, please click on the corresponding link below.
If you have any questions, don't hesitate to contact us.
ACKURETTA TECHNOLOGIES PVT. LTD. ©
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
2. Optional: Two-Year Extended Warranty with Concierge Service (2 Years Total)
With proof of purchase of Ackuretta Concierge Service, Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of two (2) years from the Concierge activation date. Shipping and handling fees are included.
This two-year warranty is available for the SOL Printer only. Other Ackuretta and non-Ackuretta equipment is not included. To register your product, go to the User Dashboard, enter your Serial Number and upload the invoice, then activate your Concierge Service with your printer.
Learn more about the Concierge Service here.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice, or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
If the product is not working properly within 30 days of installation, invoice, or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between the Ackuretta authorized distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of the product is transferred, the new owner must register any changes in ownership, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipping and restocking fees. Any damage to the product caused by the customer during shipping shall be charged.
Ackuretta will not refund any product that has been used by the customer. The deadline to request a refund is 30 days after purchase. If a refund is approved, it shall be credited to the customer's credit card or original payment method. Delays can occur during the refund process. The customer is encouraged to check with their credit card company, bank, or other payment service before contacting Ackuretta. The refund should be processed within 45 days of Ackuretta's approval. The customer is responsible for paying the shipping fee, restocking fee, and any applicable customs fees for returning or exchanging the product. Any damage to the product that occurs during use or shipment shall also be charged to the customer.
Special sales and related promotional items such as Marketed Discounts, Early Bird Passes and similar items are not subject to refunds or returns and all sales are final.
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between an Ackuretta Authorized Distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of a product is transferred, the new owner must register any changes, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipment by paying the restocking fee. Any damage to the product caused by the customer while using it or during shipping shall be charged.
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between an Ackuretta Authorized Distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of a product is transferred, the new owner must register any changes, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipment by paying the restocking fee. Any damage to the product caused by the customer while using it or during shipping shall be charged.
Ackuretta will not refund any product that has been used by the customer. The deadline to request a refund is 30 days after purchase. If a refund is approved, it shall be credited to the customer's credit card or original payment method. Delays can occur during the refund process. The customer is encouraged to check with their credit card company, bank, or other payment service before contacting Ackuretta. The refund should be processed within 45 days of Ackuretta's approval. The customer is responsible for paying the shipping fee, restocking fee, and any applicable customs fees for returning or exchanging the product. Any damage to the product that occurs during use or shipment shall also be charged to the customer.
Special sales and related promotional items such as Marketed Discounts, Early Bird Passes and similar items are not subject to refunds or returns and all sales are final.
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between an Ackuretta Authorized Distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of a product is transferred, the new owner must register any changes, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipping and restocking fees. Any damage to the product caused by the customer during shipping shall be charged.
Ackuretta will not refund any product that has been used by the customer. The deadline to request a refund is 30 days after purchase. If a refund is approved, it shall be credited to the customer's credit card or original payment method. Delays can occur during the refund process. The customer is encouraged to check with their credit card company, bank, or other payment service before contacting Ackuretta. The refund should be processed within 45 days of Ackuretta's approval. The customer is responsible for paying the shipping fee, restocking fee, and any applicable customs fees for returning or exchanging the product. Any damage to the product that occurs during use or shipment shall also be charged to the customer.
Special sales and related promotional items such as Marketed Discounts, Early Bird Passes and similar items are not subject to refunds or returns and all sales are final.
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
2. Optional: Two-Year Extended Warranty with Concierge Service (2 Years Total)
With proof of purchase of Ackuretta Concierge Service, Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of two (2) years from the Concierge activation date. Shipping and handling fees are included.
This two-year warranty is available for the SOL Printer only. Other Ackuretta and non-Ackuretta equipment is not included. To register your product, go to the User Dashboard, enter your Serial Number and upload the invoice, then activate your Concierge Service with your printer.
Learn more about the Concierge Service here.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice, or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
If the product is not working properly within 30 days of installation, invoice, or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between the Ackuretta authorized distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of the product is transferred, the new owner must register any changes in ownership, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipping and restocking fees. Any damage to the product caused by the customer during shipping shall be charged.
Ackuretta will not refund any product that has been used by the customer. The deadline to request a refund is 30 days after purchase. If a refund is approved, it shall be credited to the customer's credit card or original payment method. Delays can occur during the refund process. The customer is encouraged to check with their credit card company, bank, or other payment service before contacting Ackuretta. The refund should be processed within 45 days of Ackuretta's approval. The customer is responsible for paying the shipping fee, restocking fee, and any applicable customs fees for returning or exchanging the product. Any damage to the product that occurs during use or shipment shall also be charged to the customer.
Special sales and related promotional items such as Marketed Discounts, Early Bird Passes and similar items are not subject to refunds or returns and all sales are final.
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between an Ackuretta Authorized Distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of a product is transferred, the new owner must register any changes, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipment by paying the restocking fee. Any damage to the product caused by the customer while using it or during shipping shall be charged.
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between an Ackuretta Authorized Distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of a product is transferred, the new owner must register any changes, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipment by paying the restocking fee. Any damage to the product caused by the customer while using it or during shipping shall be charged.
Ackuretta will not refund any product that has been used by the customer. The deadline to request a refund is 30 days after purchase. If a refund is approved, it shall be credited to the customer's credit card or original payment method. Delays can occur during the refund process. The customer is encouraged to check with their credit card company, bank, or other payment service before contacting Ackuretta. The refund should be processed within 45 days of Ackuretta's approval. The customer is responsible for paying the shipping fee, restocking fee, and any applicable customs fees for returning or exchanging the product. Any damage to the product that occurs during use or shipment shall also be charged to the customer.
Special sales and related promotional items such as Marketed Discounts, Early Bird Passes and similar items are not subject to refunds or returns and all sales are final.
Effective: May 1st, 2023
Ackuretta Technologies PVT. LTD warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. To register your product, go to the User Dashboard, enter your Serial Number, and upload the invoice.
If after consulting Ackuretta’s online resources and troubleshooting tips there is still an unresolved issue, a ticket can be created.
The ticket shall be reviewed by the Ackuretta Support Team, the warranty period shall be verified, and the customer shall provide the Ackuretta Customer Success Manager with remote access to diagnostic issues. If the issue cannot be resolved or repaired remotely, the warranty shall apply.
If the product is not functioning properly within 30 days of installation, invoice or registration (whichever occurs first), upon diagnosis by Ackuretta, product shall be replaced.
Upon diagnosis of the product issue by Ackuretta, replacement shall be included at no cost, including shipping.
Ackuretta may require photos to determine issue and/or eligibility of coverage.
You are eligible for a Product Exchange if: 1) You are within 30 days of installation, invoice or registration of your product (whichever occurs first); or 2) you have purchased your product within one year AND have this product covered by your purchased Ackuretta Concierge Service in the United States, Canada or Puerto Rico.
In the event a replacement product is issued, the warranty coverage and activation/expiration dates of the original product shall be transferred to the replacement product. The warranty coverage may only be transferred to a replacement product. In the event the warranty of the original product expires less than 90 days from the date of replacement or repair, additional days totalling 90 days from repair or replacement shall be added to the warranty.
In the event the customer must ship a product to be returned to an Ackuretta-appointed location, they must use the same packaging in which they received the unit. The customer is responsible for any damage that may occur during shipping and for any issues that may arise with customs. If the customer has lost the packaging in which the product was delivered, they are advised to use the packaging from the exchanged product. In the event the customer does not have an exchanged product, they may ask Ackuretta for packaging. In this case, they shall be charged for both the packaging and shipping of the packaging.
Ackuretta is not responsible for the shipment between an Ackuretta Authorized Distributor and the customer. If the packaging is damaged during the shipment process from distributor to customer, the distributor shall be responsible for the damage caused to the packaging during the shipment. The distributor shall address any issues with the shipping company.
In the event that the ownership of a product is transferred, the new owner must register any changes, including the name and address of the new owner, with Ackuretta within 15 days. To register these changes, the new owner shall contact the support team through their User Dashboard.
This warranty is governed in accordance with the laws of Taiwan (R.O.C.). Ackuretta will comply with all applicable Taiwan laws, regulations, and taxes in its provision of services, product, and this warranty. Moreover, the Ackuretta Standard One-Year Warranty and Concierge Service Two-Year Extended Warranty is in addition to any other consumer protection laws and rights customers may be subject to in other countries, regions, or jurisdictions.
For non-defective items or cancellations attributed to the customer, Ackuretta will charge a restocking fee equal to 10% of the original purchase price of each item returned. This fee shall be deducted from the customer’s refund. If the customer has requested an exchange, the fee must be received by Ackuretta before the new item is shipped. In this case, the customer shall be responsible for the shipping and restocking fees. Any damage to the product caused by the customer during shipping shall be charged.
Ackuretta will not refund any product that has been used by the customer. The deadline to request a refund is 30 days after purchase. If a refund is approved, it shall be credited to the customer's credit card or original payment method. Delays can occur during the refund process. The customer is encouraged to check with their credit card company, bank, or other payment service before contacting Ackuretta. The refund should be processed within 45 days of Ackuretta's approval. The customer is responsible for paying the shipping fee, restocking fee, and any applicable customs fees for returning or exchanging the product. Any damage to the product that occurs during use or shipment shall also be charged to the customer.
Special sales and related promotional items such as Marketed Discounts, Early Bird Passes and similar items are not subject to refunds or returns and all sales are final.
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How to Apply
If you are passionate about creating engaging content and want to make a significant impact in the dental 3D printing industry, we would love to hear from you! Please send your resume to marketing@ackuretta.com, a brief cover letter explaining why you are the perfect fit for this role, and examples of your previous work or portfolio to our careers page.
Join us in shaping the future of dental care through innovative 3D printing solutions. We look forward to your application!
At Ackuretta, we offer an exciting opportunity to work at a fast-growing, cutting-edge technology company. Our company culture is centered around fostering a multicultural team, providing a unique working environment where individuals can thrive. We value collaboration, creativity, and professional development, ensuring that our employees have ample opportunities to grow and succeed.
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Your all-in-one platform for managing your Ackuretta Authorized Distributor account.
This platform provides you with easy access to your distributor tier, exclusive price list, and order histories. Additionally, you can receive dedicated support from our team by submitting support tickets through the portal.
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