Job Description
JOB SUMMARY
The Human Resources Director / (Senior) Managerwill lead the HR function for the company, working directly with the COO and with other department heads. This position will help build the culture and lead headcount growth.
We are looking for an ambitious individual who loves working with people, can see the big picture but execute on details, and is very personable and good with people.
RESPONSIBILITIES AND DUTIES
Responsible for the full functions related to HR affairs of daily operations including culture building, recruitment, compensation and benefits, employee relations, insurance programs, attendance, and retention.
Work with department heads on strategic workforce planning for budgeting and recruitment purposes.
Support management in attainment of business objectives through people strategies and tactics.
Developing and activating strategic people plans through business transformation processes in fast-changing, global and unstructured organizations.
To support the company’s fast growth globally, lead recruitment and selection process for positions in order to obtain quality candidates for interviews, as well as maintain strong and positive employment branding.
Lead the interview process and conduct interviews with relevant stakeholders.
Develop and deliver onboarding programs for new hires to create positive employee experience.
Conduct orientations for new hires and introduce employees.
Perform various HR operations such as payroll and related social security withholdings, incentive compensation, overseas compensation structure, answer employee’s inquiries, company culture building activities, etc.
Design the salary structure for foreign top management members.
Create salary tables for overseas branches by using positions evaluation and benchmark practice.
Plan and conduct monthly payroll, bonus calculation, salary increment for local and overseas employees.
Assess applications for migration and/or temporary entry to Taiwan in accordance with Taiwan immigration law and policy.
Ensure all employee records are maintained and updated with any new information or changes in employment status.
Work with management on building and maintaining the company culture.
Organize employee relations activities and related company events, etc.
Provide interdepartmental HR support and participate in ad-hoc projects.
QUALIFICATIONS AND SKILLS
Bachelor's or Master’s degree in related field
5 - 15+ years of HRBP or HR generalist experience supporting business leaders
Must have experience in a startup-like environment (fast changing and unstructured)
Proactive, self-starter and hustle attitude. Able to get things done independently.
Enjoy working and thriving in a fast-paced, fast-changing, and unstructured startup-like environment
Good human resources or business management knowledge
Great business acumen and people sensitivity with strong stakeholder management, data analysis, analytical and problem-solving skills
Demonstrated exceptional competency in communications and stakeholder management
Good use of or willingness to use productivity/project management software
Great team player
Fluency in Mandarin Chinese and English is required
BENEFITS
We treat our team right. Competitive compensation is just the beginning. As part of our team, you can expect:
Global and diverse colleagues
An exciting and fun environment committed to driving real growth
Opportunities to build really cutting edge products that customers love
Professional development opportunities to help you grow
Western style flexible work hours and annual leave (from day 1) to let you refuel
Great benefit programs and platforms
Ackuretta is an equal opportunities employer. Diversity and inclusion in the company means that we respect and value everyone as individuals. We value honesty, directness, and positivity. Our focus is on developing employees so that they reach their full potential.
Neihu district, Taipei, Taiwan
Min. Experience 5+ years
Job Description
工作內容
工作主要內容.
1. 負責產品機構設計與結構評估。
2. 負責產品外型與包裝設計。
3. 繪製機構設計圖面。
4. 負責與供應商執行開模、試模，並檢討。
5. 負責產品測試分析與改善。
延伸相關工作內容
1. 協助生產製程的規劃與安排。
2. 協助解決量產製造及製程中的機構相關問題。
3. 協助各產品工程技術文件之製作。
4. 協助建立及改善各項產品製程技術。
條件要求工作經歷
不拘
學歷要求
專科以上
科系要求
機械工程相關
語文條件
英文 -- 聽 /略懂、說 /略懂、讀 /略懂、寫 /略懂
擅長工具
工作技能
產品機構設計、新產品研發與測試、機械相關圖表繪製、繪圖工具與軟體操作
其他條件
基本需有板金零件設計經驗, 有塑膠零件/車铣零件設計經驗佳
Ruiguang Road, Hu District, Neihu District, Taipei City
NTD$ 40,000~50,000 NTD
Job Description
JOB SUMMARY
As a supply chain manager, you'll oversee and manage every stage of the production flow, from purchasing the raw materials to the delivery of the final product.
You'll ensure the right amount of product is made at the right time, as well as coordinate the storage of the product. Organizing the movement of goods from distribution centers to customers and stores involves forecasting trends and managing inventories.
RESPONSIBILITIES AND DUTIES
Work with R&D team to source the right products and materialsNegotiate contracts with suppliersControl manufacturing and delivery processesPlan and implement logistical strategy, ensuring targets are metOversee product storage, handling and distributionTrack goods from origin to deliveryWork on forecasts and inventories, keeping an accurate record of the process and analyzing performance – Work together with Channel, Direct and OEM sales teams to get sales forecast and combine them with projected forecasts to get an accurate combined forecast.Manage the costs involved while maintaining qualityEnsure you're aware of exactly what is happening throughout the supply chainManage and motivate a team of supply chain staffImprove the overall supply chain performance and look for any possible innovations to the processDevelop new and existing relationships with suppliersManage and minimize the risks (for example operational or reputational) that could affect or interrupt the supply chainConsider the environmental impact of the supply chain in order to meet sustainability targetsImplement new technologies and stay alert to new trends and developments in the sector.Drive the cost of transport down through intelligent packaging and standardizing shipping volumes (Euro Pallets and USA Pallets where possible)Be able to set up and manage multiple warehouses globally for the best rate of fulfillment for Channel, Direct and OEM sales.
QUALIFICATIONS AND SKILLS
At least five (5) years of experience in various parts of the supply chain preferably with full supply chain experience. – It will be a benefit if you are a member of bodies such as the Chartered Institute of Procurement & Supply (CIPS) and The Chartered Institute of Logistics and Transport (CILT).The following areas of experience will be beneficial: supply chain management, business management, finance, computing, information systems, logistics managementStrong planning skillsA logical and systematic approach to workGood time management, with the ability to work under pressure, maintain accuracy and keep to deadlinesThe ability to solve problems and make decisions, as well as to think strategically and laterallyExcellent relationship management skills, with the ability to work collaboratively with internal and external teamsNegotiation and influencing skillsBusiness management and analytical skillsExcellent communication skills, both written and oralThe ability to lead and motivate a team that crosses over different areas of the business.IT literacy, skills in Excel and the ability to handle electronic dataUnderstanding of risk management in the context of the supply chain.The ability to analyze statistics, develop reports that give an updated real time report of the state of the business globally for the senior management.
Neihu Rd. Taipei, Taiwan
Min. Experience 5+ years
Job Description
Who This Role Is Perfect For
You will be the primary deal closer and manager of the channel program in a rapidly
growing program being implemented at Ackuretta.
You will be responsible for the development/maintenance/communication of a weekly
sales
pipeline while actively managing a longer-term sales cycle
・ Achieve monthly, quarterly, and annual sales goals through solution selling.
・ Develop great relationships with new and existing channel partners to grow revenue.
・ Implement account development plans and understand our partners' goals to increase
revenue growth and customer satisfaction.
・ Curate a relationship first selling approach with an emphasis on client experience and
interaction.
・ Actively listen to figure out exactly what your client needs, then providing the proper
solution.
・ Emphasis on value proposition.
・ Follow the Channel Management program: Set monthly, quarterly and annual goals with
the partners and ensure that partners achieve their agreed sales targets.
・ Submit forecasts based on the agreed channel targets and adjust the forecasts with the
addition of new channels and or geopolitical events that may affect sales.
・ Make sure that Channel Partners maintain their status through regular training sessions
and accreditation programs.
・ Plan and coordinate channel training programs and sessions that include sales training
and technical training. Where necessary give Channel Training and ensure that the
programs used are aligned with the Ackuretta brand guidelines.
・ Work alongside the Customer Success Team and plan technical training workshops with
the Channel Partners.
・ Work in conjunction with the Community Manager to best utilize KOL’s to assist Channel
partners is education and marketing events.
・ Maintain contact with the entire value chain, channel partners and end users ensuring
that end users have the best possible experience with the brand.
・ Gather and feedback all market intelligence to your manager.
・ Maintain knowledge of market conditions and competitive activities. Continually study
and develop an integral knowledge of the region you are responsible for, know the local
trends, track competitors and keep up to date with geopolitical events that could affect
business in your region.
・ Gather and feedback all market intelligence to your manager.
・ Maintain knowledge of market conditions and competitive activities. Continually
study and develop an integral knowledge of the region you are responsible for, know
the local trends, track competitors and keep up to date with geopolitical events that
could affect business in your region.
・ In conjunction with the Customer Success Manager, plan visits to potential and
existing channel partners.
・ The Working hours are flexible and should be adjusted according to the situation at
hand and the company policy.
・ Travel is a necessary part of the position and should be planned and coordinated
according to the company policy and your manager’s requirements.
・ Represent the company at study clubs, webinars, trade shows and other
presentations under the auspices of the marketing Department guidelines and in
such a manner as to promote the company brand.
Qualifications
・ You're tenacious. You thrive under pressure knowing that your success will have a
direct impact on the future success of the company.
・ You're proactive and resourceful. No task is too big or small. You are multifaceted
and a problem-solver, especially when it comes to winning business.
・ You're an excellent communicator, communicating and developing rapport comes
naturally to you.
・ You are a professional through-and-through and have learned to build trust and con
fidence by communicating and selling with integrity in an honest and straightforward
way.
・ You are organized, can stay on top of multiple prospects, and always “close the loop”
on follow-ups, training sessions and/or rescheduled demos.
・ You are familiar with the product and applications, where necessary you will attend
training events such as formal, informal and or on the job training opportunities to
continually improve your product knowledge.
Work Activities
・ Ensuring that Channel Partners purchase according to their agreed forecast.
・ Logging in our ERP and CRM updating any contacts with partners and following up
on the sales funnel for next actions.
・ Working with logistics to get the latest shipping information and inform customers
of the order status.
・ Assisting clients with importation and customs documentation.
・ Follow up on collections with companies that have terms with Ackuretta.
・ Issuing credit notes according to company policy and procedures.
・ Conformance with the channel program to determine rebates, pricing and incentives
・ Channel forecasting.
・ Other activities that your manager may assign to you from time to time.
Requirements
・ You have a proven track record of surpassing monthly, quarterly and annual sales
goals for 24+ months.
・ Experience selling technology and or medical solutions to Director / C-Level
executives / Ownership.
・ Gain a deep understanding of the Channel Management Program and contribute to
the development and implementation of the program.
・ A deep understanding of tools, processes, in sales and the post-sales lifecycle
Stays up to date on industry best practices and trends.
・ Naturally curious and professionally hungry.
・ Constantly looking to add value.
・ This industry is disruptive and as such you will need to be able to support channel
partners to at least L1 tech support in order to do this you will need to complete
internal training that includes learning basic dental workflows and physically printing
parts on an Ackuretta Printer. This hands-on experience will enable you to
communicate with customers and channel partners more effectively and will allow
you to answer basic support questions quickly.
・ There will be a need to travel to visit Channel Partners and attend trade shows and
other events from time to. All travel should be carried out according to company
policy and should be pre approved by your manager.
・ Prior knowledge of the dental industry or chemistry related to medical applications
is advantageous and it will be required learning material during the time at
Ackuretta.
Responsibilities
You are responsible for the tactical management of channel partners ensuring that
they set their annual and quarterly targets and that they reach their pre agreed
targets.
Quarterly KPI’s will be set together with your manager to set you quarterly goals, these
are the goals that will be the primary measurement of your performance. While KPI’s
are your primary measure of success you may be assigned other tasks or projects that
should receive the same level of importance and you will be responsible for the
completion of these tasks as well.
Presenting monthly sales achievements showing how channel partners are
performing and setting up corrective action should a partner be under performing.
Working Hours and Travel requirements
Channel partners and end user customers often work outside of normal working
hours, you should be flexible and willing to attend to matters outside of your normal
work hours. You should keep an accurate record of any working hours outside of the
normal working hours and submit this as a report to your manager each week.
This position also requires travel to various Trade shows, events, Channel Partners
and end user customer locations. All travel is to be pre approved by your manager or
in the absence of you manager the next appointed person.
Reporting
You will report to your assigned manager.
It is your responsibility to maintain the communication with your manager, to keep
accurate logs of your daily work and to submit properly constructed summary reports
of your daily work to your manager on a regular basis. You are to ensure that you plan
your time so that you attend the weekly meeting and to ensure that you have
submitted your weekly work report (summary of your daily work) ahead of the
meeting to the attendees. You are also to submit your week ahead plan which is to be
discussed at the meeting.
In order to keep the meeting time as short and as efficient as possible you should
arrive at the meetings prepared and with the reports having been sent out in good
time (at least 24hrs prior to the meeting)
Taipei, Taiwan
Job Description
Job Description
About the Job:
Ackuretta strives to be the leader in high-tech and high precision dental 3D printing equipment, making a transition to digital dentistry affordable and accessible to dental clinics and laboratories across the globe. At Ackuretta, we pride ourselves in providing outstanding multilingual customer service and tech support - ensuring all dental professionals have the tools to streamline their dental workflow. We are located in Neihu District of Taipei, Taiwan.
We are looking for high energy people who are fast learners and are willing to adopt new technology by getting their hands dirty and then teach others what they have learned. This is a fast changing disruptive technology that requires a high energy team that is prepared to look to the future for their rewards.
Role:
You will be the primary point of contact for channels in your dedicated region. You will be expected to manage the rapidly growing channel program being implemented at Ackuretta. You will be responsible for the development/maintenance/communication of your channels while actively managing a long-term relationship with each channel partner.
Support your channel partners to achieve monthly, quarterly, and annual ordering goals through their solution sellingDevelop great relationships with new and existing channel partners to grow revenue for both Ackuretta and our partnersImplement account development plans and understand our partners' goals to increase revenue growth and customer satisfactionCurate a relationship with an emphasis on client experience and interactionActively listen to figure out exactly what your channel partners need, then providing the proper solutionEmphasis on value propositionFollow the Channel Management program: Set monthly, quarterly and annual goals with the partners and ensure that partners achieve their agreed targets.Submit forecasts based on the agreed channel targets and adjust the forecasts with the addition of new channels and or geopolitical events that may affect sales.Make sure that Channel Partners maintain their status through regular training sessions and accreditation programs.Plan and coordinate channel training programs and sessions that include sales training and technical training. Where necessary give Channel Training and ensure that the programs used are aligned with the Ackuretta brand guidelines.Work alongside the Customer Success Team and plan technical training workshops with the Channel PartnersWork in conjunction with the Community Manager to best utilize KOL’s to assist Channel partners is education and marketing events.Maintain contact with the entire value chain, channel partners and end users ensuring that end users have the best possible experience with the brand.Gather and feedback all market intelligence to your manager.Maintain knowledge of market conditions and competitive activities. Continually study and develop an integral knowledge of the region you are responsible for, know the local trends, track competitors and keep up to date with geopolitical events that could affect business in your region.In conjunction with the Customer Success Manager, plan visits to potential and existing channel partnersThe Working hours are flexible and should be adjusted according to the situation at hand and the company policyTravel is a necessary part of the position and should be planned and coordinated according to the company policy and your manager’s requirementsRepresent the company at study clubs, webinars, trade shows and other presentations under the auspices of the marketing Department guidelines and in such a manner as to promote the company brand
Qualifications:
You're tenacious. You thrive under pressure knowing that your success will have a direct impact on the future success of the company
You're proactive and resourceful. No task is too big or small. You are multifaceted and a problem-solver, especially when it comes to winning business
You're an excellent communicator, communicating and developing rapport comes naturally to you
You are a professional through-and-through and have learned to build trust and confidence by communicating and selling with integrity in an honest and straightforward way
You are organized, can stay on top of multiple prospects, and always “close the loop” on follow-ups, training sessions and/or rescheduled demos.
You are familiar with the product and applications, where necessary you will attend training events such as formal, informal and or on the job training opportunities to continually improve your product knowledge
Work Responsibilities
Ensuring that Channel Partners order according to their agreed forecastLogging into our ERP and CRM updating any contacts with partners and following up on the sales funnel for next actions.Working with logistics to get the latest shipping information and inform customers of the order status.Assisting clients with importation and customs documentation where necessaryMake sure that there is Follow up on collections with companies that have terms with Ackuretta.Making sure that credit notes are issued according to company policy and proceduresConformance with the channel program to determine rebates, pricing and incentivesMeeting with channels on a quarterly schedule to agree on channel forecastingOther activities that your manager may assign to you from time to time.
Requirements:
You have a proven track record of surpassing monthly, quarterly and annual goals for 24+ months
Experience communicating technology and or medical solutions to Director, C-Level executives, or company ownership level people
Gain a deep understanding of the Channel Management Program and contribute to the development and implementation of the program
A deep understanding of tools, processes, in the order and the post-order lifecycle down to the end customer level.
Stays up to date on industry best practices and trends
Naturally curious and professionally hungry
Constantly looking to add value
This industry is disruptive and as such you will need to be able to support channel partners to at least L1 tech support in order to do this you will need to complete internal training that includes learning basic dental workflows and physically printing parts on an Ackuretta Printer. This hands-on experience will enable you to communicate with customers and channel partners more effectively and will allow you to answer basic support questions quickly.
There will be a need to travel to visit Channel Partners and attend trade shows and other events from time to. All travel should be carried out according to company policy and should be pre-approved by your manager. Prior knowledge of the dental industry or chemistry related to medical applications is advantageous and it will be required learning material during the time at Ackuretta.
Responsibilities:
You are responsible for the tactical management of channel partners ensuring that they set their annual and quarterly targets and that they reach their pre agreed targets.
Quarterly KPI’s will be set together with your manager to set you quarterly goals, these are the goals that will be the primary measurement of your performance. While KPI’s are your primary measure of success you may be assigned other tasks or projects that should receive the same level of importance and you will be responsible for the completion of these tasks as well.
Presenting monthly order achievements showing how channel partners are performing and setting up corrective action should a partner be under performing.
Working Hours and Travel requirements:
Channel partners and end user customers often work outside of normal working hours, you should be flexible and willing to attend to matters outside of your normal work hours. You should keep an accurate record of any working hours outside of the normal working hours and submit this as a report to your manager each week.
This position also requires travel to various Trade shows, events, Channel Partners and end user customer locations. All travel is to be pre-approved by your manager or in the absence of you manager the next appointed person.
If this job sounds exciting and you want to join a team changing the face of patients and digital dentistry, click the Apply button now!
EU
Job Description
Job Description
About the Job:
Ackuretta strives to be the leader in high-tech and high precision dental 3D printing equipment, making a transition to digital dentistry affordable and accessible to dental clinics and laboratories across the globe. At Ackuretta, we pride ourselves in providing outstanding multilingual customer service and tech support - ensuring all dental professionals have the tools to streamline their dental workflow. We are located in Neihu District of Taipei, Taiwan.
We are looking for high energy people who find innovative solutions to solve problems. This role will require managing all of the administrative documents that are associated with channel management. This includes but is not limited to proper storage of all agreements contracts etc. related to the channel program.
The successful candidate will be required to work closely with the finance team to make sure that all the channel partner loyalty programs are being properly tracked and that loyalties rebates are being paid out. This includes all the channel programs including Big Deal, Logistics handling and any other administrative function that affects how the channel partner interacts with Ackuretta and vice versa. This is a fast company delivering a disruptive technology that requires a high energy team that is prepared to look to the future for their rewards
Role:
You will be responsible for supporting the channel management program by keeping track of all activities and keeping the sales funnel and other administrative pipelines up to date. You will be expected to manage incoming purchase orders, frequently update the calendar and scheduling of activities for channel partners and coordinate the shipping processes for partners. From the time an order is placed, until it arrives at the partner’s facility, each step of the process may require additional handling. You will also be required to provide any documentation necessary in order to fulfill the order.
Support the channel program by coordinating with the channel managers the latest activities of all channel partners and keeping tabs on each partnerMake sure that credit notes, payment terms and other crucial information is made clear and kept up to date for each channel partnerSupporting the channel partner program being applied by Ackuretta by managing and fulfilling the orders coming in from global partnersAs orders come from a channel partner, you will be expected to communicate with the channel manager regarding the processing of the orderPrepare quotations for channel partners, once gathering all the relevant information, and send out to channel partner after coordinating with the channel managerUpdating weekly shipment status spreadsheet to be distributed company wide, to give a clear overview of current shipments statusProcessing orders in Ackuretta’s ERP system of choice, to maintain an updated data base of all ordersInforming customers of dispatch timeline and dealing with shipping delays that may occurWork together with the finance team, to know what collections have been made and what are still pending.Customize and maintain HubSpot CRM including building new fields and reportsThe Working hours are flexible and should be adjusted according to the situation at hand and the company policy
Qualifications:
You are organized and a great multitasker. You communicate well with others, and have a constant drive to improve existing processes. You’re proactive and resourceful.
You take responsibility and not afraid to ask questions.
You can express yourself well in writing, conveying complex terms and situations in simple, clear and concise wording.
Work Activities
Ensuring that the data coming from the channel program is collected, maintained and presented in a clear fashionLogging in our ERP and CRM updating any contacts with partners and following up on the sales funnel for next actions.Working with other departments to help streamline the flow of data required by the channel programMake sure that credit notes, payment terms and other crucial information is made clear and kept up to date for each channel partnerConformance with the channel program to determine rebates, pricing and incentivesOther activities that your manager may assign to you from time to time.
Requirements:
You are able to keep track of multiple processes simultaneously. From marketing activities, forecasting meetings, training scheduling and more, these will all be your responsibility to manage and help provide support to the channel manager to getting these things done. By supporting the channel manager, you will also need to communicate with members of other departments regarding some of the channel partner activities that require their input.
Gain a deep understanding of the Channel Management Program and contribute to the development and implementation of the program
A deep understanding of tools and processes of systems utilized by Ackuretta
Naturally curious and professionally hungry
Constantly looking to add value
Responsibilities:
You are responsible for keep the channel partner program up to date. This means you will need to work closely with the channel managers to formulate a clear overview of the each partner, and the program as a whole. You will need to update the ERP systems and other platforms being used by the channel program team, making sure all activities are being recorded and tracked. Activities will include purchase orders and invoices being sent out, scheduling partner trainings, marketing plans waiting for approval from the marketing team, and other activities that may need additional handling.
Neihu, Taipei Taiwan
Job Description
Job Description
About the Job:
Ackuretta strives to be the leader in high-tech and high precision dental 3D printing equipment, making a transition to digital dentistry affordable and accessible to dental clinics and laboratories across the globe. At Ackuretta, we pride ourselves in providing outstanding multilingual customer service and tech support - ensuring all dental professionals have the tools to streamline their dental workflow. We are located in Neihu District of Taipei, Taiwan.
We are looking for high energy people who find innovative solutions to solve problems. This role will require collecting data from various sources and creating informative reports that allow Channel managers to make informed decisions.
The successful candidate will be required to constantly find new data points and develop methods for extracting knowledge that is beneficial to the company. This is a fast company delivering a disruptive technology that requires a high energy team that is prepared to look to the future for their rewards.
Role:
You will be responsible for gathering and maintaining the data of the channel program being implemented in Ackuretta. You will be expected to gather, clean and maintain data coming in from all partners of Ackuretta and to present the data in a report and dashboard format. These dashboards will provide valuable insights into the progress of each channel, and the entire program as a whole.
Support the channel managers of each region by providing periodic reports and constructing clear and insightful dashboards from data coming in from the channel partnersDetermine which data needs to be collected from each partner to help provide clear and precise conclusionsSet up an automated or manual system to help channel managers generate monthly/quarterly/yearly forecasts for each channelWork together with multiple departments of Ackuretta to construct scheduling systems to provide support to the channel partners (training schedules, technical support, logistic processes)Work alongside the Customer Success Team and plan technical training workshops with the Channel PartnersBe able to utilize different platforms to provide valuable feedback back to each channel manager (Excel, HubSpot, Zoom, OneDrive, others)Be able to consolidate data in one location to improve ease of useGather and feedback all market intelligence to your manager.The Working hours are flexible and should be adjusted according to the situation at hand and the company policy
Qualifications:
You live and breathe data. You are analytical and know how to present large amounts of data in a very clear, precise and conclusive way.
You're proactive and resourceful. No task is too big or small. You are multifaceted and a problem-solver, especially when it comes to managing data.
You are a professional through-and-through and have learned to develop methods of managing and presenting data effectively.
You are organized, can stay on top of multiple projects at once and have a constant drive to improve existing processes.
Work Activities
Ensuring that the data coming from the channel program is collected, maintained and presented in a clear fashionLogging in our ERP and CRM updating any contacts with partners and following up on the sales funnel for next actions and any other locations that might have data relevant to Channel Management and the supply of the channel partnersWorking with other departments to help streamline the flow of data required by the channel programMake sure that credit notes, payment terms and other crucial information is made clear and kept up to date for each channel partnerConformance with the channel program to determine rebates, pricing and incentivesOther activities that your manager may assign to you from time to time.
Requirements:
You have a proven track record of manipulating data that provides clear and conclusive insights of operations
Experience collecting, maintaining and presenting data in a professional environment.
Gain a deep understanding of the Channel Management Program and contribute to the development and implementation of the program
A deep understanding of tools and processes of systems utilized by Ackuretta
Naturally curious and professionally hungry
Constantly looking to add value
This industry is disruptive and as such you will need to be able to support channel partners to at least L1 tech support in order to do this you will need to complete internal training that includes learning basic dental workflows and physically printing parts on an Ackuretta Printer. This hands-on experience will enable you to communicate with customers and channel partners more effectively and will allow you to understand what data needs to be collected from the channel partners.
Responsibilities:
You are responsible for all data coming from the channel program implemented by Ackuretta. This will include collecting the data from multiple sources, cleaning and maintaining this data as well as constructing clear reports and dashboards to be presented to the channel management team.
Quarterly KPI’s will be set together with your manager to set you quarterly goals, these are the goals that will be the primary measurement of your performance. While KPI’s are your primary measure of success you may be assigned other tasks or projects that should receive the same level of importance and you will be responsible for the completion of these tasks as well.
Support the channel program by presenting data collected in a clear and conclusive manner to the channel managers.
Neihu, Taipei Taiwan
Job Description
JOB SUMMARY
The Operations Manager will work directly with the COO on developing and improving the company’s operations as we scale, by working closely with internal stakeholders on key initiatives. The position strives to analyze, identify, implement and optimize interdepartmental processes to improve the company’s operating efficiency.
We are looking for an ambitious individual that hustles to get things done, sees the big picture but can execute on details, personable to work with various stakeholders, and can thrive in a rapidly changing and unstructured environment (we are a growing company that works like a startup).
RESPONSIBILITIES AND DUTIES
Identify and improve dependencies and bottlenecks in operations/projects
Develop or recommend (interdepartmental) operational solutions for problems/crises/issues
Improve operational efficiency by streamlining processes and enhance reporting as necessary
Ensure standards and projects are implemented and progressing
Analyze and report on monthly, quarterly, annual operational results, OKRs/KPIs, trends, and critical business insights for various stakeholders across the organization
Evaluate and anticipate future operational directions and impact
Problem solving / crisis management / special projects
Assist COO and CEO in managing procurement, factory/warehouse, office admin, HR, and PM
Develop strong relationships and communicate with our internal stakeholders ensuring collaborative communications and proactive support
Factory: assist in production planning, factory issues and wastages, high level operations review, and special improvement projects
Evaluate optimal office and factory options as we grow in headcount, considering interdepartmental operations
Special projects: creating systems/structures, workload reduction, automation of repetitive tasks, building redundancy, envisioning future projects, planning and managing growth, market research and assessment, and more
QUALIFICATIONS AND SKILLS
What we're looking for in our next teammate
At least several years of interdepartmental operations improvement experience in either an in-house position or a consulting role
Must have experience in a startup-like environment (fast changing and unstructured)
Bachelor's in Business related degree/field, MBA, or relevant work experience
Proactive, self-starter and hustle attitude. Able to get things done independently without much direction or hand holding.
High level of energy and thrives in a startup-like (fast changing and unstructured) environment
Exceptional analytical and problem-solving skills
Exceptional organizational, communication and relationship building skills
Ability to think creatively and see the big picture while maintaining a laser-focused attention to details
Demonstrated creative and critical thinking skills
Able to work on multiple projects simultaneously
Strong communication and presentation skills
Good use of or willingness to use productivity/project management software
Fluent in Mandarin and English
BENEFITS
We treat our team right. Competitive compensation is just the beginning. As part of our team, you can expect:
Global and diverse colleagues
An exciting and fun environment committed to driving real growth
Opportunities to build really cutting edge products that customers love
Professional development opportunities to help you grow
Western style flexible work hours and vacation allowances to let you refuel
Great benefit programs and platforms
Ackuretta is an equal opportunities employer. Diversity and inclusion in the company means that we respect and value everyone as individuals. We value honesty, directness, and positivity. Our focus is on developing employees so that they reach their full potential.
Neihu, Taipei Taiwan
We'd like to know you better
Ackuretta
Striving For Perfect Smiles – Digital Dentistry For Everyone
Consumer Electronics | Taipei