Ackuretta continues to monitor the COVID-19 situation carefully and seriously. Being a Taipei-based company, we are listening to all of the recommendations and guidelines set forth by local authorities and health professionals. Our office remains open but we are highly vigilant about safety in all places where we operate.
1. We are prohibiting Ackuretta employees from travel, including site visits to customers. On Site Training courses will be postponed until it is safe for our employees to move about freely. We encourage virtual training and education until such a time that we are able to provide on-site training.
2. Some of our services and specifically turnaround times may be impacted by some of our partners’ responses to the situation. We will be sure to notify customers in the event of any delays.
3. Support lines are always open via phone, e-mail, social media, and web. Please continue to use the Support Form here – https://ackuretta.com/contact-support-request/ – or contact your distributor to organize support.
Stay safe and healthy. We will keep you posted with any updates as they become available. If you have any concerns that you wish to discuss with us, get in touch. We are increasing the level of service and support during such trying times to allay any worries you may have. Happy printing!
~ The Ackuretta Team